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Q: What is causing ice damming on my roof?

A: Ice dams are caused by either poor ventilation or poor insulation. When your home loses heat, it needs to be removed from your attic space otherwise it can cause problems. Warm air in your attic escapes through your vents on the top of your roof in combination with the ventilation provided by your soffit below your eaves. Often poor insulation will allow more heat to escape than the ventilation system can handle. If you suspect that you have an insulation issue, we recommend contacting an insulation specialist to ensure you have sufficient insulation. Ventilating the roof may be all that you need to solve your ice damming issues.

Q: Do I need more ventilation?

A: If you have ice damming issues, we recommend increasing your ventilation to meet the Alberta Building Code requirements. Often, our estimators will identify a home with a ventilation deficiency and will include an option, on our quote, to add or install larger vents.

Q: What is ice & water shield, and do I need it?

A: Ice & water shield is an eaves and valley protection membrane. Included in your quote is a product called SBS deck base that performs very well for the majority of roofs. The option for an ice & water shield would be an upgrade from the SBS deck base for those that may have issues with occasional ice damming. Note: an ice & water shield WILL NOT solve ice damming problems, it only adds another level of protection. Ventilation and insulation are the only way to prevent ice damming on a shingled roof.

Q: What is dripedge, and do I need it?

A: Dripedge is a strip of metal installed under the shingles that overhangs over the eavestrough to help direct water into the eavestrough. Because it is relatively inexpensive, we recommend every building be installed with it. Without it, water can sometimes wrap behind the bottom row of the shingles and run down the fascia behind the eavestrough, giving the appearance of a faulty gutter system. If you have these concerns, we recommend getting the dripedge installed with your new roof before replacing your eavestrough. If you still have issues, an eavestroughing contractor may then be required.

Q: What is high profile ridge capping, and do I need it?

A: High profile ridge capping is an upgrade to conventional ridge capping. It gives the appearance of a "shake-like" hip and ridge. Although many customers love the look of high profile ridge capping, it is not an enhancement for the performance of your roof, it is an aesthetic enhancement only.

Q: What roof vents are replaced during a reroof?

A: Because vents and roof penetrations are one of the most likely places for a roof to fail, we include, on our quote, the replacement of all standard vents including: attic vents (small low profile vents and turbines), mechanical vents (goose necks), and sewer flashings (rubber or lead sealed around plumbing pipes). There are only a few exceptions: chimney flashings (best serviced by mechanical professional if replacement is required), power service mast flashings (permanent roof flashing), and power vents (thermostatic controlled vents wired to building).

Q: I noticed my quote has a few options, which are right for me?

A: Our quote includes a few different options depending on your preferences and budget. All of the choices are asphalt fibreglass shingles as asphalt organic shingles have been discontinued in Canada. Note: If you have a low slope roof (2/12-3/12 pitch), your choices may be limited.

  • 3-tab shingles -These are likely the style of shingles that your home has right now. They can be identified by patterned vertical "key lines". Most homeowners are not reinstalling 3-tab shingles as they do not carry the same warranties as modern laminate shingles. 
  • Architectural laminates -Most of today's shingles are laminates. They can be identified by their random pattern “shake-like” appearance. Laminates provide much better wind protection and longer warranties than traditional 3-tab shingles, and the price gap has closed in the past few years, making laminates more affordable.
  • Enhanced architectural laminates –Malarkey Legacy is manufactured with an SBS component to give it a high impact rating (high resistance to hail damage). Malarkey Legacy is unique in its larger nailing zone to give it a better wind survival rate. These shingles are quite a bit more expensive than the regular architectural laminates, due to the extra materials added to them, but there is also a big difference in the quality.

Q: How long has Marshall Roofing been in business?

A: Marshall Roofing is a family operated business that has been in operation for 40 years, as of 2015.

Q: Is Marshall Roofing a member of the Better Business Bureau?

A: Yes, Marshall Roofing is a member in good standing with the Better Business Bureau, as well as: the Alberta Construction Safety Association (COR certification), the Canadian Home Builders Association, Cedar Shake and Shingle Bureau, Edmonton Construction Association, Edmonton Regional Home Builders Association.

Q: What is Marshall Roofing doing to promote safety for their workers?

A: Marshall Roofing strives to be a leader in safety. We require all of our employees to exceed OH&S requirements, and our safety officer keeps strict watch by inspecting and critiquing crews in the field. We document daily hazard assessments, safety meetings, and near miss incidents. Marshall Roofing meets the requirements of the Alberta Construction Safety Association's COR program.

Q: I think I might have an insurance or warranty claim, how do I proceed?

A: We would be happy to give you a quote to replace your damaged roof, but you would personally have to contact your insurance company or shingle manufacturer for any insurance or warranty claim, as they do not deal with roofing installers directly. If you think that you have a warranty claim, you need to determine what product was installed on your roof (BP, IKO®, GAF, etc.) – a warranty certificate from the previous installer should contain this information – then follow instructions given by the manufacturer. Information regarding warranty claims should be found on the manufacturer’s website. If you are having trouble with this procedure, please contact us and we can help direct you in the right direction.

Q: I would like to book a reroof with Marshall Roofing, how do I proceed?

A: You can start by selecting the shingle type you would like to have installed and selecting the options you are interested in. Don't forget to choose a colour. Our package left to you by our estimator contains some colour charts to help you decide. You can fill in your colour selection on the line provided. Once we receive a signed copy of your proposal, either by email, fax, mail, or in person (if you have trouble with any of these methods, one of our estimators can arrange to pick it up for you), we can begin the scheduling process. If you have a preference, we can certainly try to schedule your reroof for a week that works best for you. Please note: As you can imagine, it can be very difficult to schedule exact dates, due to weather and other unforeseen circumstances, so your start date may change.

A representative of Marshall Roofing will contact you prior to delivery of the shingles, and a crew will follow shortly.

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